Solution Support Manager, JPY (AI Ecommerce)

Location: Tokyo, Japan; on-site, with office attendance at least 4 days per week

Fixed annual salary: ¥12,500,000–¥15,750,000 JPY. Total target compensation: ¥14,300,000–¥17,550,000 JPY per year, including base salary, commission, and equity. Initial equity grant: 1,200 RSUs vesting over 4 years.

Company

hirify.global is an AI-first ecommerce technology company whose AI Brain and ecommerce network power real-time relevance across billions of transactions.

What you will do

• Own Japan business-hours implementation support and technical problem-solving for ecommerce and Ads accounts.
• Lead moderately complex integrations and launches across web SDKs, iOS and Android SDKs, and server-to-server or API integrations.
• Coordinate testing, QA readiness, troubleshooting, launch execution, and post-launch stabilization.
• Provide technical guidance to Account Management, Sales, and clients by translating constraints, options, and risks into clear plans.
• Diagnose tracking, measurement, and integration issues and coordinate escalations with Engineering, Product, and central Solutions.
• Build scalable checklists, templates, decision trees, handoffs, and AI-supported workflows to improve execution speed and consistency.

Requirements

• 3+ years of experience in Solutions Engineering, Solutions Consulting, Technical Account Management, Implementation, or Technical Support in a client-facing environment.
• Technical fluency with SDKs, APIs, event and data flows, QA/testing, and integration troubleshooting.
• Ability to manage multiple concurrent workstreams, prioritize effectively, and deliver with speed and quality.
• Strong communication and cross-functional collaboration skills across go-to-market, Product, Engineering, and Operations teams.
• Business-level English and native-level Japanese required for Japan client delivery.
• Ability to work independently, improve processes, mentor peers, and use AI tools to automate repetitive work and improve analysis.

Nice to have

• Experience in ecommerce, advertising or measurement, martech, payments, or SDK and API platforms.

Culture & Benefits

• Work with leading ecommerce brands and use AI-powered tools and analytics to improve client outcomes.
• Transparent career progression, competency-based compensation, continuous development, and equity ownership.
• Enterprise access to AI tools including Claude, ChatGPT, Gemini, and Replit.
• Extra leave options, including bonus annual leave and sabbatical leave.
• Inclusive workplace with regular in-office collaboration and teams working from the office at least 4 days per week.

Hiring process

• Submit an application and the recruiting team will follow up.