Support Engineer (ClickHouse)

Location: Japan; remote within the country, with occasional onsite customer visits in Japan. Tokyo is preferred but not required; an office is available in Shibuya, Tokyo.

Company

ClickHouse is a rapidly scaling startup developing ClickHouse Cloud and open-source database technology for large-scale data workloads.

What you will do

• Provide front-line technical support through tickets, email, Slack, and phone while meeting SLA and on-call requirements.
• Support customers in Japan and across APJ and EMEA, including pre-sales and post-sales activities and technical proofs of concept.
• Develop reusable solutions and guidance for ClickHouse Cloud and open-source ClickHouse through documentation, knowledge bases, blogs, meetups, webinars, and training.
• Collaborate with Support Services, Engineering, Product Management, and Go To Market teams to define customer-driven functionality.
• Mentor colleagues and share technical knowledge with users, customers, and the community.
• Build trusted relationships with customers, partners, and internal teams.

Requirements

• Prior experience in a technical support organization.
• Technical breadth in ClickHouse or similar OLAP/SQL databases, cloud or SaaS platforms, Linux/Unix, Kubernetes, containers, system administration, or network administration.
• Availability for the scheduling, on-call coverage, and onsite travel required for high-quality 24x7 support.
• Strong written and verbal communication skills in both Japanese and English.
• Customer-facing experience in pre-sales or post-sales support, solution or sales engineering, consulting, or training.
• Teamwork, empathy, curiosity, self-direction, and the ability to solve challenging technical problems.

Nice to have

• Experience collaborating with software developers, product managers, account representatives, and user communities.
• Experience applying open-source technology to large datasets and complex problems.

Culture & Benefits

• Remote-friendly environment within Japan and a globally distributed company operating in more than 25 countries.
• Employer contributions toward healthcare.
• Stock options for new team members.
• Flexible time off in the US and generous time-off entitlements in other countries.
• USD 500 home office setup allowance for remote employees.
• Opportunities to meet colleagues at company-wide offsites.