Account Director (EdTech)

TL;DR

Account Director (EdTech): Driving customer satisfaction, account expansion, and retention for a modern learning experience platform with an accent on strategic relationship management and revenue growth. Focus on managing renewals, mitigating customer risks, and collaborating cross-functionally to maximize demonstrable value.

Location: Fully Remote (UK)

Company

hirify.global is a fast-growing learning technology company providing an all-in-one modern learning experience platform for major global brands.

What you will do

• Build and expand trust-based relationships with key stakeholders to align hirify.global solutions with client objectives.
• Identify and execute upsell and cross-sell opportunities to drive organic account growth.
• Manage the end-to-end renewal process for subscription clients, ensuring high retention rates.
• Lead de-escalation and "return to health" plans for at-risk accounts using matrix team collaboration.
• Collaborate with Professional Services and Customer Success to ensure a cohesive customer journey.
• Track account health and success metrics using data insights to improve retention and revenue.

Requirements

• At least 5 years of experience in the learning technology (EdTech) industry.
• Proven track record of balancing revenue and retention targets with customer satisfaction.
• Ability to manage risks and escalations within a matrix organization.
• Strong communication skills for engaging with diverse internal and external stakeholders.
• Must be based in the UK

Culture & Benefits

• Unlimited Holiday for improved work-life balance.
• hirify.globaldays: Reduced workdays every Friday (10:00–15:00 UK Time).
• Flexible working hours within core UK time (10:00–16:00).
• Birthday and Christmas off, including a festive shutdown period.
• Remote-friendly "Work From Anywhere" policy for 4 weeks per year.

Hiring process

• First-stage introductory call to discuss the role, candidate's interest, and cultural fit.