Dealer Success Manager (Ecommerce)

TL;DR

Dealer Success Manager (Ecommerce): Driving the full lifecycle of dealer activation, development, and retention for a luxury watch marketplace with an accent on conversion speed and account growth. Focus on reducing time-to-activation, improving tester-to-member conversion, and independently managing a portfolio to increase US supply growth.

Location: Must be based in or be able to relocate to Miami, FL

Company

World’s leading online marketplace for luxury watches with over 20 years of market experience.

What you will do

• Manage the full dealer journey from registration and activation to long-term membership growth.
• Develop and execute independent account-development plans to grow the dealer portfolio.
• Lead dealer onboarding and ensure KYC and required documentation are completed.
• Guide testers toward active membership and design tier-upgrade plans for high-potential accounts.
• Educate dealers on platform features, listing best practices, and sales tools.
• Collaborate with Acquisition, KYC, Product, and Operations teams to improve dealer experience.

Requirements

• 4+ years of experience in account management, customer success, or B2B sales.
• Experience in marketplace, e-commerce, or platform environments.
• Proven track record of independently growing a book of business.
• Ability to improve KPIs such as conversion, activation speed, or retention.
• Strong commercial mindset and experience using CRM tools.
• Must be based in or willing to relocate to Miami, FL

Nice to have

• Experience in luxury goods, watches, or collectibles.
• Familiarity with KYC or compliance processes.
• Experience with dashboards like Qlik, Tableau, or Looker.
• Existing relationships in the US dealer or auction community.
• Spanish language skills.

Culture & Benefits

• High-impact role directly shaping the growth of the US luxury watch market.
• Collaborative, performance-driven culture within a Miami-based team.
• Competitive compensation package including a performance-based variable component.
• Exposure to a global organization with offices in Miami, London, and Karlsruhe.
• High level of autonomy and ownership over the assigned portfolio.