Lead Client Engagement Manager (CX)
Вакансия из Hirify Global, списка международных tech-компанийДля мэтча и отклика нужен Plus
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
TL;DR
Lead Client Engagement Manager (CX): Delivering training and consulting services for contact center solutions with an accent on business transformation and performance improvement. Focus on driving product usage, optimizing workforce management, and increasing client ROI through strategic recommendations.
Location: Ideally based in London, UK; requires willingness to travel across the EMEA region.
Company
Global software leader specializing in AI-powered customer experience and security solutions for over 25,000 businesses worldwide.
What you will do
- Deliver training and consulting services in contact center, performance improvement, and business transformation.
- Collaborate with clients to define Contact Centre strategies that drive business performance.
- Configure application users, databases, forms, and workflows aligned with client business processes.
- Analyze customer KPI performance and develop tailored contact center improvement plans.
- Support Account Executives in identifying additional service and solution opportunities.
- Drive successful delivery of recommendations to ensure high client satisfaction and referenceability.
Requirements
- At least 5 years of professional experience in a similar role.
- Bilingual proficiency in English and French.
- Domain expertise in Workforce Management, Process Automation (Robotics), or Quality Management solutions.
- Must be based in London (preferred) and able to travel throughout the EMEA region.
- Strong consultative thinking and problem-solving skills in high-pressure situations.
- Excellent verbal, written communication, and presentation skills.
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- Proficiency in German.
Culture & Benefits
- Vibrant, fast-paced environment that encourages out-of-the-box thinking.
- Culture based on respect, teamwork, and a striving for excellence.
- Inclusive workspace that rewards high performance.
- Opportunity to work with a global community of leading industry experts.
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