Tusker Order Management Advisor (Finance)

TL;DR

Tusker Order Management Advisor (Finance): Managing vehicle procurement and contract administration with an accent on accuracy and SLA compliance. Focus on coordinating between dealerships and employers to ensure timely vehicle delivery and precise pricing.

Location: Hybrid in Watford (minimum 3 days per week in office; 5 days during training)

Salary: £31,379 - £33,030

Company

Award winning car leasing company part of hirify.global, providing tax efficient car benefit schemes and supporting sustainable mobility.

What you will do

• Capture all orders within a 24-hour turnaround and prepare contracts with employer-specific details.
• Liaise with dealerships to ensure vehicle specifications are accurately and effectively ordered.
• Coordinate with Pricing and Data teams to manage manufacturer pricing, discounts, and monthly increases.
• Provide exceptional customer service via phone and email, striving to exceed KPIs and SLAs.
• Handle bespoke and ad-hoc tasks as allocated by the Line Manager.

Requirements

• High accuracy levels and strong attention to detail.
• Motivation to achieve individual and team targets.
• Excellent verbal and written communication skills with a professional telephone manner.
• Strong organizational and time management skills.
• Must be based in or able to commute to Watford for a hybrid working pattern.

Nice to have

• Proficiency in Office 365.
• Previous experience in purchasing.
• Experience with Ebbon Dacs and Salesforce systems.

Culture & Benefits

• Inclusive environment with a focus on diversity, including dedicated health and support packages.
• Generous pension contribution of up to 15%.
• Annual performance-related bonus and share schemes.
• 22 days’ holiday plus bank holidays.
• Wide-ranging wellbeing initiatives and generous parental leave policies.