Technical Customer Success

TL;DR

Technical Customer Success (SaaS): Providing professional services and platform setups for clients with an accent on data migration and system integration. Focus on streamlining customer onboarding processes and collaborating with R&D to deliver tailored technical solutions.

Location: Hybrid, Tel Aviv District, Israel. Working hours: Monday-Friday, 10:00 AM to 7:00 PM to align with EMEA time zones

Company

hirify.global is a leading platform for managing deskless teams, trusted by over 80,000 businesses worldwide to coordinate frontline operations.

What you will do

• Perform professional services for clients, including feature setup and platform integration.
• Execute data migration from external platforms into the hirify.global ecosystem.
• Conduct daily client meetings to analyze business processes and provide tailored solutions.
• Collaborate with Customer Success and R&D teams to optimize the onboarding experience.
• Manage multiple technical tasks in a fast-paced, high-pressure environment.

Requirements

• Minimum one year of experience in a SaaS company.
• Must be based in the Tel Aviv District, Israel.
• English proficiency is required.
• Tech-savvy mindset with a strong curiosity for learning new technologies.
• Ability to thrive in high-pressure environments and work effectively within a team.

Culture & Benefits

• Strong emphasis on professional growth, nurturing, and long-term employee training.
• Supportive and caring team environment designed to enrich employees' lives.
• Regular social activities, including weekly happy hours and holiday parties.
• Mission-driven culture focused on empowering the global deskless workforce.