Fullstack Engineer (Support Engineering)

TL;DR

Fullstack Engineer (Support Engineering): Building internal tools and AI-assisted workflows to scale developer support with an accent on automation and product improvements. Focus on shipping DX enhancements and integrating LLMs to reduce ticket volume.

Location: San Francisco, CA (Hybrid) or Remote (Americas, UTC-3 to UTC-10)

Salary: $205,000 – $250,000

Company

hirify.global is an AI infrastructure company that provides an API to convert any URL into clean, LLM-ready markdown or structured data.

What you will do

• Develop internal tools and automations to make support scalable, fast, and accurate.
• Create AI-assisted workflows to deflect, triage, and resolve developer issues more efficiently.
• Ship product and DX improvements to eliminate recurring support pain at the source.
• Translate recurring support challenges into engineering solutions for the entire team.
• Work closely with developer problems to bridge the gap between support and product development.

Requirements

• 4+ years of experience as a full-stack engineer.
• Experience building internal tools, automations, or developer-facing systems.
• Must already be authorized to work in the US or eligible remote-hire regions (no visa sponsorship provided).
• Strong mindset regarding leverage and system-based time savings.
• Ability to move fast, ship, measure, and iterate rapidly.

Nice to have

• Experience building production-grade LLM applications (prompt engineering, tool use, inference pipelines).
• Experience with support or DX tooling.

Culture & Benefits

• Competitive compensation with a salary of $205k–$250k and up to 0.05% equity.
• Generous PTO (15 days mandatory, 24+ on request) and a 3-month paid sabbatical after 4 years.
• Full medical, dental, and vision coverage for employees.
• Wellness stipend ($100/month) and L&D budget ($1,000/year).
• 12 weeks of fully paid parental leave.
• US-specific benefits including 401(k) and FSA/commuter benefits.

Hiring process

• Application review focusing on built tools and systems.
• Introductory chat (~25 min) to discuss background and goals.
• Technical chat (~45 min) focused on solving real-world support automation problems.
• Paid work trial (1-2 weeks) to build a real, scoped tool with the team.