Fullstack Product Engineer (AI)

TL;DR

Fullstack Product Engineer (AI): Building and optimizing AI-powered customer support experiences with an accent on frontend craft, RAG implementation, and agentic tool-calling. Focus on shipping production-grade AI features that are reliable, accessible, and measurable in a high-trust environment.

Location: Must be based in the U.S. or Canada

Salary: $187,000 – $214,000

Company

hirify.global builds software for relationship businesses, helping over 10,000 companies provide outstanding customer service through an AI-native platform.

What you will do

• Ship customer-facing AI features across the full stack, from LLM-backed flows to polished UI.
• Build evaluations, guardrails, and monitoring to ensure AI features are reliable and production-ready.
• Maintain a high bar for frontend craft, focusing on responsiveness, accessibility, and streaming states.
• Collaborate closely with PMs and designers to shape product strategy and define outcome metrics.
• Participate in support escalations and customer calls to maintain deep product and customer fluency.
• Own the full development lifecycle, including automation, reliability, and production monitoring.

Requirements

• Must be authorized to work in the U.S. or Canada (no visa sponsorship).
• Strong full-stack capability with a frontend center of gravity (JavaScript/TypeScript and React).
• Proven experience building production-grade LLM features (RAG, embeddings, agentic patterns).
• Fluency with AI coding tools like Cursor or Claude Code.
• Ability to communicate clearly in writing, as the company is fully remote.
• Experience with production readiness, including observability, latency tuning, and safety guardrails.

Nice to have

• Experience in customer support, productivity, or trust-based software tools.
• Design sensibility and experience partnering closely with product designers.
• Familiarity with evaluation tooling for AI (LLM-as-judge, test sets, tracing).

Culture & Benefits

• Fully remote culture with a focus on ownership, curiosity, and high-quality craft.
• Competitive salary with transparent formula and flexible time off.
• 12 weeks of fully paid parental leave.
• Home office and co-working stipends.
• $1,800 yearly professional development budget.
• Top-tier health insurance for U.S. and Canadian employees.

Hiring process

• Human-to-human interviews (no live AI assistants allowed).
• Use of Brighthire for interview recording and review to ensure fairness.