Lead Solution Architect (Digital & Customer Experience)

TL;DR

Lead Solution Architect (Digital & Customer Experience): Leading the technology strategy for B2B self-service web and app-based customer journeys with an accent on digitalization, AI adoption, and the reduction of manual processes. Focus on defining a transformation roadmap using React, Flutter, and AWS to deliver market-leading self-service experiences.

Location: Bristol, Manchester, Birmingham & London

Company

hirify.global is the UK's leading communications group and the holding company behind brands including BT, EE, Openreach and Plusnet.

What you will do

• Own the end-to-end design capability across Business Digital Service, delivering innovative solutions for customers and operations.
• Establish and govern design principles, standards, and architectural patterns to drive scalability and reuse.
• Lead the design of repeatable technical solutions that address complex business and technical challenges.
• Oversee and direct solution architecture workstreams across major enterprise transformation programmes.
• Influence senior business stakeholders by demonstrating the transformative power of technology and products.
• Mentor, coach, and lead a team of Solution Architects to develop current and future capabilities.

Requirements

• Strong experience with TOGAF or equivalent enterprise architecture frameworks.
• Proven team leadership and coaching experience within architecture or technology functions.
• Excellent strategic thinking and planning skills for defining long-term architecture direction.

Nice to have

• Architectural leadership within large-scale transformation environments.
• Experience with ServiceNow, Salesforce Field Service, or other digital platforms.
• Knowledge of AI technologies or AI-led service transformation.
• Strong stakeholder engagement and influencing skills at senior leadership levels.
• Experience in risk and dependency management.

Culture & Benefits

• 15% on-target annual bonus.
• Comprehensive private healthcare for the employee and their family, including 24/7 online GP access.
• Company car scheme or cash alternative.
• Market-leading pension scheme with 5% employee and 10% employer contributions.
• Equalised maternity, paternity, and adoption leave (18 weeks full pay, 8 weeks half pay).
• Discounted EE and BT products (mobile and broadband).