Senior Revenue Operations Manager (SaaS)

TL;DR

Senior Revenue Operations Manager (SaaS): Driving revenue growth and operational efficiency for the Commercial Expansion team with an accent on forecasting, retention metrics, and data-driven GTM strategy. Focus on building scalable systems, optimizing post-sales motions, and leveraging AI to improve NRR and reduce churn.

Location: Must be based in or able to commute to Denver, Oakland, or New York. This is a hybrid role requiring two days per week in the office.

Salary: $150,573 – $188,216 USD

Company

hirify.global is a leading data infrastructure company that automates data movement and transformation to help organizations build a trusted foundation for analytics and AI.

What you will do

• Partner with the VP of Commercial Expansion to translate business goals into actionable operating plans.
• Lead operational cadences including pipeline inspection and forecast calls to ensure revenue target accountability.
• Identify and implement AI-driven solutions to drive revenue and reduce churn using LLMs and product telemetry.
• Design and maintain post-sales systems and tools to meet the needs of the expansion organization.
• Analyze GTM data to identify churn risks and expansion opportunities, providing clear recommendations to leadership.
• Act as a key escalation point for operational blockers such as territory disputes and deal coordination.

Requirements

• 4+ years of experience in revenue, sales, or GTM operations.
• At least 2 years of experience supporting post-sales, renewal, or expansion motions.
• Direct experience supporting a commercial or mid-market SaaS sales organization.
• Strong proficiency in SaaS expansion metrics (NRR, GDR, churn ARR) and cohort analysis.
• Advanced technical skills including Salesforce, customer success platforms (e.g., Gainsight), and BI tools (Looker/Tableau).
• Advanced SQL proficiency to pull and validate GTM data independently.

Nice to have

• Experience in a consumption-based business model.
• Experience using product usage data to inform churn risk prioritization.

Culture & Benefits

• 100% employer-paid medical insurance.
• Generous PTO policy, paid sick time, and parental leave.
• RSU stock grants.
• Monthly cell phone stipend.
• Access to mental health support platforms including therapy and coaching.
• Collaborative hybrid work environment with team-building activities.