Principal Revenue Operations Manager (SaaS)

TL;DR

Principal Revenue Operations Manager (SaaS): Serving as a strategic business partner to the Global VP of Commercial to drive operational excellence and GTM strategy for a $130M+ business unit. Focus on optimizing Product-Led Growth (PLG) motions, managing complex forecasting models, and leveraging data analytics to improve retention and revenue outcomes.

Location: Must be based in the USA (Atlanta, Austin, or Portland preferred; remote options available depending on location).

Salary: $151,000 - $189,000 USD

Company

hirify.global is a global leader in observability, building an intelligent platform that empowers companies to thrive in an AI-first world.

What you will do

• Establish and run the Rhythm of Business (RoB) for the Commercial organization to ensure operational rigor.
• Act as a trusted advisor to the Global VP of Commercial, shaping GTM strategy and supporting global PLG motions.
• Optimize the end-to-end renewals lifecycle to improve customer retention and mitigate churn.
• Build complex operational models and reporting packages to synthesize vast datasets for executive insights.
• Manage CRM data hygiene and drive process efficiency across high-velocity sales teams.
• Collaborate cross-functionally to align business strategy with day-to-day operational execution.

Requirements

• 8+ years of relevant experience in SaaS operations, Customer Success, or customer-facing groups.
• 5+ years of dedicated sales or revenue operations experience with a track record in field sales partnering.
• Advanced technical proficiency in Salesforce, Excel, Tableau, and SQL.
• Must be authorized to work in the USA (visa sponsorship is not available).
• Strong analytical abilities with experience building complex models and executive-level presentations.
• Deep understanding of SaaS and consumption-based business models.

Nice to have

• Direct operational experience supporting a Product-Led Growth (PLG) motion.
• Experience utilizing AI, LLMs, and Google Apps Script for internal automation.
• Background in high-growth, consumption-driven business models like Snowflake or AWS.
• Deep understanding of the Observability or Monitoring landscape.

Culture & Benefits

• Comprehensive healthcare, dental, and vision benefits.
• 401(k) plan with company match.
• Flexible time-off policy and 11 paid holidays.
• Parental leave and mental health support.
• Commitment to a diverse, welcoming, and inclusive work environment.

Hiring process

• Verification of identity and eligibility to work in the USA.
• Mandatory criminal background check due to data stewardship responsibilities.
• Export compliance assessment for specific roles.