Client Success Manager

TL;DR

Client Success Manager: Managing customer relationships and ensuring service excellence for Syntrico Pty Ltd with an accent on proactive account management, subscription retention, and technical support coordination. Focus on resolving complex inquiries, maintaining CRM data accuracy, and driving high customer satisfaction within a Sydney time zone (9:00 am – 5:00 pm).

Location: Must be available to work Monday to Friday, 9:00 am to 5:00 pm Sydney Time

Company

hirify.global is a professional recruitment partner dedicated to matching skilled talent with innovative clients.

What you will do

• Serve as the primary point of contact for customer inquiries and support requests.
• Build and maintain strong relationships to drive customer satisfaction and retention.
• Manage subscription renewals, account updates, and proactive customer follow-ups.
• Provide first-level troubleshooting and coordinate with technical teams for complex issues.
• Maintain accurate customer records and activities within the CRM.
• Prepare activity and performance reports to monitor service quality.

Requirements

• Minimum 5 years of experience in Client Success, Customer Service, or Account Management.
• Strong verbal and written English communication skills.
• Proven ability to manage multiple customer accounts and priorities.
• Excellent problem-solving and conflict-resolution capabilities.
• Proactive, customer-focused approach with strong organizational skills.
• Must be available to work during Sydney business hours.

Nice to have

• Experience with CRM platforms like HubSpot, Salesforce, or Zoho CRM.
• Familiarity with support tools such as Zendesk, Freshdesk, or Intercom.
• Experience with ticketing systems like Jira or ConnectWise.

Culture & Benefits

• Full-time position with a structured 35+ hour work week.
• Professional recruitment support throughout the placement process.
• Opportunity to work with a client committed to innovative technology solutions.
• Clear performance metrics and KPIs to guide professional growth.