Customer Success Specialist (CSS)

TL;DR

Customer Success Specialist (CSS): Ensuring operational excellence and an outstanding admin experience for a portfolio of key accounts by training admins, owning admin support end-to-end, and handling complex escalations. Focus on scaling onboarding processes and playbooks in Belgium while proactively preventing admin blockers across affiliations, payroll, invoicing, and billing.

Company

hirify.global builds prevention insurance by integrating insurance, prevention, and care into a single user experience.

What you will do

• Ensure operational excellence and admin experience across 5–10 key accounts, acting as the go-to expert for complex admin topics (affiliations, payroll management, invoicing, billing).
• Train and onboard admins on hirify.global’s product, workflows, and best practices; own admin support end-to-end for your account portfolio.
• Handle complex and sensitive conversations with clarity and empathy, including objections, escalations, and high-stakes operational topics.
• Anticipate risks (missing affiliations, payroll edge cases, invoicing issues) and prevent blockers before they impact admins.
• Contribute to scaling the function in Belgium by improving processes, playbooks, tooling, and documentation; support team priorities and knowledge sharing.
• Collaborate with Key Account Managers, Pre-Sales, Customer Success Managers, and Operations to remove blockers and surface product/process improvements.

Requirements

• Location/Work eligibility: Must be legally eligible to work from France.
• Full working proficiency in Dutch and English (written and spoken).
• Strong, structured written and oral communication skills.
• Excellent problem-solving skills: structure problems and identify relevant solutions.
• Experience in B2B customer-facing roles (e.g., Customer Success, teaching, or communication) and comfort with complex/new topics.
• Ability to manage multiple competing priorities autonomously in a fast-paced environment.

Culture & Benefits

• Remote work flexibility with value placed on in-person collaboration (remote and occasionally onsite).
• Opportunity to shape and scale the Customer Success function through process, playbooks, and ways of working.
• Supportive, collaborative environment with a strong culture and clear values.
• Perks & benefits designed to keep employees happy and efficient.