Customer Success Manager (Cybersecurity)

TL;DR

Customer Success Manager (Cybersecurity): Managing post-sales relationships for enterprise clients with an accent on onboarding, adoption, and driving time-to-value for security infrastructure products. Focus on building strategic success plans, advocating for customer needs internally, and de-risking account renewals in a fast-paced startup environment.

Location: Must be based in the United States

Compensation: Up to $130,000 base salary + bonus

Company

hirify.global provides hardened, secure, and production-ready open source software builds to help organizations eliminate risk and stay compliant.

What you will do

• Drive business success planning by aligning customer requirements with internal product and engineering teams.
• Act as the primary post-sales point of contact for enterprise customers, ensuring successful onboarding and implementation.
• Advocate for customer needs and requirements within the organization to influence product development.
• Collaborate with technical support and engineering teams to ensure timely resolution of customer issues.
• Develop hands-on technical knowledge of security products to help customers optimize their usage.
• Work with sales teams to identify renewal and expansion opportunities while minimizing churn risks.

Requirements

• Must be based in the United States
• 2+ years of experience in customer-facing roles such as Customer Success, Technical Account Management, or Solutions Engineering.
• Relevant domain knowledge in Supply Chain Security, DevSecOps, AppSec, or vulnerability management.
• Strong ability to act with autonomy and take full ownership of a customer portfolio.
• High emotional intelligence and strong priority management skills.
• Entrepreneurial mindset with the ability to build new processes from scratch.

Nice to have

• Previous early-stage startup experience.
• Hands-on technical experience with cloud environments (AWS, GCP, Azure) or Linux.
• Passion for technology and cybersecurity.

Culture & Benefits

• Flexible and remote-first culture with team meetups and destination summits.
• 100% covered health, vision, and dental insurance for employees and dependents.
• Stock options with a 10-year exercise window.
• Flexible time off policy.
• 18 weeks paid parental leave for birthing parents and 12 weeks for non-birthing parents.