Customer Success Manager (Fintech)

TL;DR

Customer Success Manager (Fintech): Managing enterprise client relationships and driving product adoption for a payroll API platform with an accent on onboarding, integration support, and business growth. Focus on executing implementation projects, conducting business reviews, and identifying upsell opportunities within a high-growth startup environment.

Company

hirify.global is a high-growth fintech startup revolutionizing financial data access through a secure and reliable API platform for payroll account verification.

What you will do

• Own the relationship with mid-market accounts post-sales, serving as the primary point of contact for implementation and training.
• Lead client onboarding and configuration projects to ensure successful go-live and ongoing product adoption.
• Run periodic business reviews with key stakeholders to track performance and identify expansion opportunities.
• Partner with Sales teams to drive renewals and upsell initiatives.
• Monitor customer health scores, usage patterns, and feedback to proactively address churn risks.
• Provide first-level triage and support for customer inquiries within a pooled model.

Requirements

• 3-5+ years of experience in customer success or account management within B2B SaaS, Fintech, Mortgage, or Lending.
• Proven track record of stability and impact at early-stage startups with 50-200 employees.
• Strong problem-solving capabilities and the ability to explain complex API functionality to diverse audiences.
• Bachelor’s degree in Computer Science, Engineering, or a related field, or equivalent professional experience.
• Outstanding communication and relationship management skills.

Culture & Benefits

• Competitive base salary of $80,000–$100,000 plus bonus and equity package.
• Comprehensive healthcare coverage.
• Flexible remote work environment and generous PTO policy.
• Professional development opportunities with a clear path toward technical roles like Technical Account Manager.
• Exposure to cutting-edge API products and a high-growth fintech market.