Contracts Manager

TL;DR

Contracts Manager (CLM/Ironclad): Own contract lifecycle operations and administer Postman’s Ironclad CLM platform, building workflows, templates, dashboards, and reporting with an accent on high-volume B2B SaaS contracting and cross-functional execution. Focus on automating contract workflows, coordinating signature processes, and improving contract data quality and operational rhythms to keep commercial deals moving accurately and on time.

Location: Boston, Massachusetts; New York, New York, United States

Salary: $100,000–$140,000 base, plus competitive equity

Company

Postman is the world’s leading API platform used by millions of developers and organizations.

What you will do

• Administer Postman’s Ironclad CLM platform: configuration, workflow design, user management, and ongoing optimization.
• Build and improve automated contract workflows to reduce cycle times and minimize manual steps for Legal and GTM teams.
• Manage contract records, metadata, and reporting; create dashboards for Legal, Deal Operations, and Finance visibility into volume, cycle times, and bottlenecks.
• Support commercial deal flow by preparing and routing routine agreements (e.g., NDAs, order forms, standard procurement documents) and coordinating signature workflows.
• Create and maintain contract templates, clause libraries, negotiation playbooks, and internal documentation (process guides, FAQs, decision trees).
• Triage incoming contract requests, route non-standard matters to Legal, and troubleshoot CLM/system issues while coordinating with internal tooling teams.

Requirements

• 5–7 years of experience in contract management, legal operations, or a similar role supporting commercial transactions at a technology company.
• Hands-on Ironclad administration experience (workflow design, template building, reporting, and system configuration).
• Strong understanding of the commercial contract lifecycle in a B2B SaaS environment (intake through execution and post-signature management).
• Experience building or improving reporting and analytics for legal or deal operations teams.
• Comfort with AI-powered contract tools and enthusiasm for automation opportunities that reduce manual work and improve accuracy.
• Strong organizational and project management skills; proven ability to manage high volumes of contracts and signature workflows with speed and precision.

Nice to have

• Familiarity with Salesforce CPQ and how it integrates with CLM workflows.
• Experience deploying/evaluating AI features within CLM platforms (e.g., Ironclad AI, AI-assisted review, smart clause extraction).
• Experience delivering training/onboarding materials for Sales, Deal Operations, or other GTM stakeholders.
• Exposure to enterprise SaaS deal structures (multi-year subscriptions, marketplace transactions, channel/reseller agreements).
• Familiarity with data privacy agreements (DPAs) and standard security review processes for commercial deal execution.

Culture & Benefits

• In-office collaboration: office 5 days a week for roles based in San Francisco Bay Area, Boston, Austin, New York City, Tokyo, and London.
• For roles based in Bangalore: 3 days in office currently, transitioning to 5 days per week by end of year.
• Full medical coverage, flexible PTO, wellness reimbursement, and a monthly lunch stipend.
• Wellness programs and frequent team-building events; donation-matching program.
• Pay-on-performance philosophy and an inclusive culture.

Hiring process

• Interviews and evaluation focused on contract operations experience, CLM/Ironclad administration, and cross-functional execution.
• Discussion of how workflows, templates, and reporting will be built and scaled for high-volume contracting.