Junior IT Analyst (IT Operations)

TL;DR

Junior IT Analyst (IT Operations): Providing Tier 1 technical support and managing internal infrastructure with an accent on user access management, device security, and cloud system administration. Focus on automating IT workflows, leveraging AI tools for efficiency, and ensuring a seamless experience for a distributed team.

Location: Must be based in the United States

Company

hirify.global is a B-Corporation and data privacy platform that helps enterprises manage consent and regulatory compliance through innovative, cloud-first technology.

What you will do

• Serve as the primary point of contact for Tier 1 IT support, troubleshooting hardware, software, and access issues.
• Manage employee lifecycle processes, including provisioning and deprovisioning user accounts.
• Administer Google Workspace and maintain security compliance across company systems.
• Assist with Mobile Device Management (MDM) to ensure all company devices remain secure.
• Document troubleshooting procedures and maintain the internal knowledge base.
• Explore and implement AI-driven automation to improve IT workflows and reduce manual tasks.

Requirements

• Must be based in the United States
• 0–3 years of experience in IT support, help desk, or IT operations.
• Experience supporting Google Workspace or similar cloud productivity platforms.
• Familiarity with MDM solutions like Microsoft Intune, Kandji, or Jamf.
• Strong customer service skills and ability to communicate clearly with technical and non-technical users.
• Ability to work independently in a remote-first environment.

Nice to have

• Basic scripting skills in Bash, ZSH, Python, or PowerShell.
• Understanding of identity and access management concepts.
• Experience with AI tools like ChatGPT or Claude for productivity.
• Exposure to endpoint security and compliance best practices.

Culture & Benefits

• Competitive compensation with equity ownership.
• Fully remote work environment with a $600 home office stipend.
• Comprehensive health, dental, and vision insurance with 100% premium coverage for base plans.
• Unlimited paid time off with a mandatory two-week minimum.
• Paid parental leave and mental health benefits including talk therapy.
• Annual company trip for team connection and professional development programs.