Technical Operations Coordinator

TL;DR

Technical Operations Coordinator: Managing live support tickets and system operations for immersive guest experiences with an accent on Linux-based service monitoring, container management, and incident resolution. Focus on maintaining operational documentation, coordinating deployment windows during park downtime, and ensuring system reliability across multiple client engagements.

Location: Must be based in the United States (EST preferred, but CST, MST, and PST considered).

Company

Gigantic Playground is a creative technology agency specializing in immersive storytelling and interactive experiences for theme parks and attractions.

What you will do

• Own the flow of support tickets across multiple live engagements, ensuring clear ownership and resolution paths.
• Perform hands-on system maintenance including service restarts, container monitoring, and documented deployments.
• Coordinate deployment windows with engineering, clients, and vendors, including off-hours support during park downtime.
• Maintain operational documentation, runbooks, and after-action reports to ensure knowledge is actionable.
• Track support-contract hours and retainer usage to flag scope creep and support project health.
• Communicate technical incidents clearly to non-technical clients while maintaining trust under pressure.

Requirements

• Must be authorized to work in the United States (E-Verify participation).
• 1–3 years of experience in IT operations, systems administration, or technical project support.
• Solid Linux fundamentals including filesystem navigation, process management, and package managers.
• Practical troubleshooting skills using CLI utilities, log analysis, and Docker container management.
• Strong operational discipline with experience in ticketing systems like Jira or ServiceNow.
• Ability to work flexible hours for deployment windows that align with park downtime.

Nice to have

• Experience in the theme park, attractions, or entertainment industry.
• Knowledge of Agile or Scrum methodologies.
• Experience collaborating with distributed or international teams.
• Proficiency in using AI tools and agents to automate workflows.

Culture & Benefits

• Remote-first agency environment with a distributed team across the US.
• Opportunity to work on high-profile, real-world interactive experiences.
• Focus on professional growth with a clear path toward Technical Support Manager roles.
• Equal Opportunity Employer committed to a diverse and inclusive workplace.