ATS Service Desk Specialist (IT Technology Services)

Location: Waterford, Ireland

Salary: €35,700–€48,200 annually, depending on experience

Company

hirify.global is a global financial services company supporting clients and advisors through technology, financial security, and health-focused services.

What you will do

• Provide first-line technical support for hirify.global’s advisor community.
• Resolve issues including password resets, software setup, laptop and mobile device support, and other IT problems.
• Listen to clients, identify their needs, search the Knowledge Base, and provide appropriate solutions.
• Escalate unresolved issues to specialized teams while keeping clients informed of next steps.
• Document calls and resolutions to support service tracking and continuous improvement.
• Contribute to maintaining the Knowledge Base and streamlining daily support tasks.

Requirements

• Strong customer-service and communication skills, including confidence speaking on the phone.
• Ability to troubleshoot technical issues and ask effective diagnostic questions.
• Interest in helping users with computer, phone, software, and device-related problems.
• Ability to collaborate with colleagues, coaches, and specialized support teams.
• Previous IT experience or formal IT training is helpful but not required.
• Ability to work in Waterford, Ireland.

Culture & Benefits

• Structured training, coaching, and gradual progression toward independently handling support calls.
• Private health insurance from the date of hire, with family-member contribution options.
• Defined contribution pension scheme and annual performance-based bonus plan.
• €275 annual fitness reimbursement, wellness programmes, GP scheme, flu vaccines, and eye-care benefits.
• Study assistance, including support for a master’s programme.
• Maternity, paternity, and parental leave, plus access to social-club activities and discounted events.

Hiring process

• Training, guidance, and coaching are provided after joining.
• Work arrangements can be discussed during the selection process based on role requirements and individual needs.