Product Manager (CRM)

TL;DR

Product Manager (CRM): Managing CRM products and platforms to optimize omni-channel communication for millions of travelers with an accent on lifecycle engagement and retention. Focus on designing triggered communication, conducting A/B tests, and evolving MoEngage capabilities to drive bookings.

Location: Hybrid: Must be based in Cambridge, MA and work from the office 3 days per week

Salary: $130,000 - $150,000

Company

A leading travel search engine and part of Booking Holdings, operating global metasearch brands like momondo, Cheapflights, and HotelsCombined.

What you will do

• Own the CRM agile team’s backlog, translating marketing and product requests into clear PRDs and sequencing work to increase bookings.
• Lead agile ceremonies including refinement, sprint planning, and retrospectives to ensure consistent delivery.
• Oversee the end-to-end pipeline for CRM initiatives from discovery and design through implementation and QA.
• Build and evolve CRM capabilities in MoEngage, focusing on triggers, journeys, segmentation, and personalization across multiple channels.
• Design and ship transactional and triggered communication aligned with user intent and retention strategies.
• Analyze performance using SQL and A/B testing to validate ideas and monitor guardrail metrics.

Requirements

• 3+ years of Product Management experience with a focus on CRM, lifecycle, retention, or growth in B2C or e-commerce.
• Hands-on experience with MoEngage (strong plus) or similar platforms like Braze, Iterable, or Salesforce Marketing Cloud.
• Solid understanding of CRM strategy, including transactional communication and omni-channel journey design.
• Proficiency in writing basic SQL and using experimentation to guide product decisions.
• Proven experience leading cross-functional teams in an agile environment.
• Ability to collaborate with engineers on technical topics like APIs, event tracking, and data flows.

Culture & Benefits

• Flexible work option to work from anywhere for up to 20 days per year.
• Mental health support including company-paid therapy via SpringHealth and HeadSpace subscriptions.
• Company-wide recharge week and No-Meeting Fridays.
• Generous paid vacation, parental leave, and paid volunteer time.
• Professional growth support through Development Dollars and leadership training.
• Additional perks including travel discounts and free lunch two days per week.