Creative Director

TL;DR

Creative Director (Brand/Design): Lead a full rebrand of PolyAI and establish a creative function that scales, with an accent on brand strategy, visual identity, and a scalable design system. Focus on building an AI-augmented creative practice and delivering B2B/enterprise campaign creative and product design language that resonates with voice AI buyers.

Location: United States, Canada

Salary: $220,000–$255,000 base plus annual bonus

Company

PolyAI automates customer service through lifelike voice assistants that help businesses deliver outstanding, human-rival customer support.

What you will do

• Own a comprehensive PolyAI rebrand: positioning, visual identity, brand voice, messaging architecture, and design system.
• Build and maintain scalable brand systems (guidelines, component libraries, templates) for consistent execution across a distributed organization.
• Lead AI-augmented creative workflows using generative AI tools, including standards and quality control for AI-assisted creative.
• Create enterprise-focused campaign creative and sales enablement assets across the full B2B buying journey.
• Translate core voice AI technology into visual and conceptual metaphors for enterprise buyers.
• Hire, manage, and develop a remote-first creative team; set creative bar and run creative reviews with executive stakeholders.

Requirements

• 10+ years in brand design, creative direction, or integrated marketing, including 3+ years in a senior leadership role.
• Proven experience leading a rebrand/brand transformation at a B2B technology, SaaS, or enterprise software company.
• Experience managing distributed or fully remote creative teams across time zones.
• Expertise in Figma and Adobe Creative Cloud, plus fluency across the broader design toolchain (motion, video, web).
• Hands-on experience integrating generative AI tools into creative workflows.
• Strong written communication and ability to present at board level while influencing without authority.

Nice to have

• Experience in voice AI, conversational AI, or contact center technology.
• Exposure to enterprise CX, contact center, or fintech/hospitality verticals.
• Motion design or video direction experience.
• Experience with analyst relations creative (Gartner, Forrester, IDC briefings).

Culture & Benefits

• Employee share options plan.
• Medical, dental & vision: 100% of single cost (employee) and 70% for dependents.
• 401k contribution opportunity, life insurance, STD and LTD.
• Flexible PTO with 11 designated company holidays.
• Annual learning and development allowance; one-off WFH allowance and home-office perks.
• Enhanced parental leave, company-funded fertility and family-forming programs, and menopause care program.