IT Support Analyst II (Healthcare)

TL;DR

IT Support Analyst II (Healthcare IT): Providing technical support to end-users within a large-scale radiology practice with an accent on desktop troubleshooting, VPN connectivity, and healthcare-specific systems. Focus on analyzing HL7 messages, managing PACS workflows, and implementing permanent solutions for recurring system issues.

Location: Remote (Must be based in the US)

Salary: $65,000 – $75,000

Company

A leading physician-led radiology practice in the U.S. serving hospitals and healthcare facilities nationwide.

What you will do

• Provide IT support for desktop PCs, mobile devices, and VPN connectivity.
• Manage user access, incidents, and service interruptions to ensure a reliable end-user experience.
• Analyze HL7 messages and recurring system issues to implement permanent technical solutions.
• Create and maintain IT process documentation, including how-to guides and downtime procedures.
• Utilize ticketing systems to document resolutions and communicate with customers and internal teams.

Requirements

• Experience supporting healthcare IT environments, including PACS systems and radiology workflows.
• Proficiency in software installation, hardware, networks, and voice dictation systems such as PowerScribe.
• Strong customer service, critical thinking, and problem-solving abilities.
• Bachelor’s degree in Computer Science, Information Technology, or equivalent experience preferred.
• Must be authorized to work in the US (E-verify participant).

Culture & Benefits

• Competitive benefits package including health and wellness coverage starting the month after hire.
• 401(k) benefits and comprehensive rewards packages.
• Flexible remote schedules and generous PTO plans with paid holidays.
• Career growth opportunities and regular compensation reviews.
• Certified as a Great Place to Work for five consecutive years.