Premium Client Manager (Fintech)

TL;DR

Premium Client Manager (Fintech): Managing and developing relationships with high-value trading clients in the UK market with an accent on client retention, re-engagement, and commercial growth. Focus on delivering a professional, compliant service under FCA regulations and identifying sustainable business opportunities.

Location: Hybrid based in London; Must have the appropriate rights and documentation to work in the UK

Company

A leading global provider of margin and deliverable Foreign Exchange, Contracts for Difference, and Financial Spread Betting.

What you will do

• Develop and maintain long-term relationships with premium and high-value clients across the UK market.
• Manage a portfolio of key clients, providing a high-quality, proactive and personalized client experience.
• Monitor trading activity and account behavior to identify opportunities for retention and business growth.
• Identify new business opportunities through networking, referrals, strategic partnerships, and industry relationships.
• Collaborate with internal teams including Sales, Marketing, and Compliance to deliver consistent client outcomes.
• Represent the company at industry conferences, seminars, webinars, and networking events.

Requirements

• Minimum 2 years' experience as a Premium Client Manager, Relationship Manager, or Senior Sales in an FCA-regulated brokerage.
• Strong understanding of the UK regulated CFD, financial spread betting, and online trading markets.
• Proven ability to manage and retain high-value, active or VIP trading clients.
• Near-native or fluent English proficiency.
• Legal authorization and appropriate documentation to work in the UK.

Nice to have

• Existing relationships and an established client network within the UK trading industry.
• Additional language skills.

Culture & Benefits

• Competitive salary and performance-based incentive scheme.
• Private health insurance.
• 28 days of annual leave, including public holidays, plus study and volunteer leave.
• Hybrid working environment based in the London office.
• Extensive learning and professional development opportunities.

Hiring process

• Talent Acquisition Interview (60 minutes).
• Hiring Manager Interview (60 minutes).
• Final Interview (30 minutes).