Customer Success Specialist

TL;DR

Customer Success Specialist (SaaS): Proactively managing a portfolio of Tier 5+ SMB accounts to drive utilization, retention, and expansion with an accent on high-value proactive engagement. Focus on executing save playbooks, serving as an escalation point for complex account needs, and maintaining methodical account plans to ensure customer satisfaction.

Location: Must be based in or able to commute to Plano, Texas (Hybrid)

Company

hirify.global is an industry leader in GPS tracking and asset management, providing rugged hardware and software solutions to businesses across 90+ countries.

What you will do

• Proactively manage utilization, retention, and expansion for a named portfolio of Tier 5+ accounts.
• Serve as the primary escalation point for Customer Success Associates on complex or at-risk accounts.
• Lead cross-functional collaboration with Sales, Product, and Support teams to address customer needs.
• Maintain accurate account plans and activity records in Vitally.
• Identify and qualify expansion opportunities for the Sales team.
• Execute save playbooks and partner with CS Operations to scale proactive outreach motions.

Requirements

• 2–4 years of experience in Customer Success, Account Management, or client-facing roles.
• Demonstrated experience managing a book of business with accountability for retention or growth.
• Strong ability to translate customer needs into internal business actions.
• Proficiency with Salesforce, Vitally, or comparable CRM platforms.
• Must be able to work in a hybrid capacity in Plano, TX.
• Bachelor's degree or equivalent professional experience.

Nice to have

• Prior experience in the SaaS industry.

Culture & Benefits

• Opportunity to work with a rapidly growing company in the IoT and asset management space.
• Clear career progression path toward full Customer Success Manager roles.
• Collaborative environment focused on innovation and high-integrity professional growth.