Merchant Support Specialist (Fintech)

MERCHANT SUPPORT SPECIALIST

Формат: #удаленка или #офис
Локация: #kyiv, #ukraine
Занятость: Полная
Опыт: от 1 года
Язык: #english, #ukrainian
Зарплата: from 900 $
Компания: Centrobill
Отрасль: Fintech

Centrobill is a global fintech company with over 13 years of industry experience, helping merchants accept payments through credit cards, debit cards, and alternative payment methods. We operate with an international team and a results-oriented environment focused on innovation, growth, and long-term partnerships.

Требования:

- Experience in payments, fintech, e-commerce
- Strong analytical, pattern recognition and problem-solving skills
- Basic understanding of card payments workflow and 3D Secure
- Basic understanding of APIs, HTTP requests, JSON, and web technologies
- English level — B2-C1 (written and spoken)
- Manage multiple requests and priorities simultaneously
- Strong attention to detail and ability to solve problems individually
- Adaptability to new patterns, quick-learner
- Comfortable working with SLAs/ticketing systems such as Jira.
- Nice to have:
- Experience with log analysis tools (e.g. AWS CloudWatch Logs Insights, Elasticsearch, Kibana)
- Experience with API testing tools (e.g. Postman)

Обязанности:

- Onboard new clients and helps them integrate our API & launch payment methods
- Investigate client-reported incidents & assist with questions via ticketing system
- Use internal tools, logs, and monitoring systems (AWS CloudWatch Logs Insights, Kibana/Elasticsearch)
- Work closely with our Development, Payments Operations, Sales teams to resolve merchant issues
- Escalate requests to appropriate teams and facilitate/track them through resolution
- Contribute to internal documentation

Условия:

- Stable salary and official employment
- Paid time off and holiday gifts
- Corporate insurance and English courses (after the probation period)
- Opportunity to join a growing international payments business
- Flexible work environment
- Career growth
- Remote or office (Kyiv)

Информация:

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#поддержкa #fintech