L1 Support Specialist (Web3)

TL;DR

L1 Support Specialist (Web3): First point of contact for clients using a blockchain analytics platform with an accent on ticket triaging and rapid technical upskilling. Focus on resolving basic platform queries, documenting troubleshooting steps, and advancing into higher technical support tiers.

Location: Remote (anywhere in Europe)

Company

hirify.global provides an advanced blockchain analytics platform for monitoring and analyzing cryptocurrency transactions.

What you will do

• Respond promptly and professionally to customer inquiries via email and internal ticketing systems.
• Triage and categorize support tickets, routing complex issues to L2 and L3 technical teams.
• Master the hirify.global analytics platform to assist users with navigation and basic queries.
• Dedicate time to internal training and shadowing to build skills for future technical promotions.
• Maintain accurate records of customer interactions and document initial troubleshooting steps.

Requirements

• 2-4 years of experience in a customer support role.
• Excellent written and verbal English communication skills.
• Proficiency in Ukrainian and/or Russian.
• Must be based in Europe.
• Strong computer literacy and technical curiosity (e.g., experience with Linux Ubuntu, home servers, or basic scripting).
• Flexibility to accommodate potential 4-hour weekend shifts.

Nice to have

• Personal interest in blockchain, cryptocurrency, or the Web3 space.
• Experience with ticketing platforms such as Zendesk or Jira.
• Foundational understanding of RESTful APIs, browser DevTools, and application logs.

Culture & Benefits

• Role is explicitly designed as a launchpad for rapid career advancement into higher technical tiers.
• Strong emphasis on internal training, studying, and professional growth.
• Remote work flexibility within the European region.