Customer Support Specialist (iGaming)

TL;DR

Customer Support Specialist (iGaming): Providing technical support and product guidance to clients via online chat with an accent on multitasking and problem-solving. Focus on resolving customer issues, building long-term relationships, and maintaining high service quality in a fast-paced environment.

Location: Remote or on-site in Warsaw, Limassol, Kyiv, Almaty, or Yerevan

Company

hirify.global is a fast-growing business group operating in the iGaming sector with a multicultural team of professionals.

What you will do

• Advise clients on company products via online chat (no calls).
• Provide technical support to assist clients in using the website.
• Resolve customer problems within the framework of the company's product.
• Build and maintain long-term relationships with clients.
• Communicate up-to-date information regarding current offers and promotions.

Requirements

• Effective multitasking ability to handle multiple chats and tasks without quality loss.
• Problem-solving mindset with experience in resolving challenging customer situations.
• Proficient PC user with an understanding of VPNs and basic internet troubleshooting.
• Own equipment (PC/laptop with Windows 10/11 and a stable internet connection).

Culture & Benefits

• Corporate health insurance program and paid vacations, sick leave, and personal days.
• Provision of modern corporate equipment (macOS or Windows).
• Educational support: internal training, compensation for external education, and global conference attendance.
• Free internal English courses and yoga classes.
• In-house Travel Service and various internal gamified activities and clubs.
• Referral and mentoring rewards programs.