Senior Customer Success Manager (B2B SaaS)

Location: Ireland; remote work

Company

hirify.global provides a quality and compliance management platform for regulated organizations, including biopharma, medtech, and diagnostics companies.

What you will do

• Manage, retain, and expand a portfolio of B2B SaaS customer accounts.
• Build trusted relationships and act as the primary customer contact and advocate.
• Run customer meetings, handle renewals, and identify upsell and expansion opportunities.
• Drive product adoption by connecting platform features to customer business goals.
• Create and maintain customer information and success plans.
• Collaborate with Product, Marketing, and Sales to advocate for customers and support growth.

Requirements

• 5+ years of customer success experience in a B2B SaaS company.
• Proven experience driving account expansion in large accounts.
• Experience building multi-threaded customer relationships and serving as a trusted advisor.
• Experience with customer success planning, Salesforce, and a customer success platform.
• Strong communication, organizational, and time management skills.
• Ability to thrive in a remote, fast-paced environment.

Nice to have

• Experience in quality, healthcare, or life sciences.
• Experience with eQMS systems.
• Familiarity with ISO 9001, ISO 27001, ISO 27701, or ISO 13485 regulations.

Culture & Benefits

• Fully remote team distributed across North America, Europe, and Australia.
• Flexible holidays and unlimited time off.
• Professional development stipend.
• Working space allowance or home office budget.
• Opportunity to support the market launch of life-saving products.