Post Sales Ops Specialist (SaaS)

TL;DR

Post Sales Ops Specialist (SaaS): Bridging the gap between signed contracts and customer success by optimizing onboarding and retention processes with an accent on revenue protection and operational efficiency. Focus on managing churn mitigation, improving the post-sale playbook, and ensuring CRM data integrity.

Location: Global Remote

Company

hirify.global is a leading hospitality platform powering properties across 150 countries with AI-powered solutions for hotel management.

What you will do

• Manage the post-sale handoff and ensure all prerequisites for onboarding are completed.
• Coordinate between Sales, Onboarding, and Support to accelerate time-to-first-value for new customers.
• Triage and handle a dedicated save/retention queue for downgrade and cancel requests to protect ARR.
• Maintain high CRM data quality and hygiene within Salesforce and DealHub.
• Analyze operational patterns to propose and implement improvements to the post-sale playbook.
• Identify and escalate implementation risks to leadership and product specialists.

Requirements

• Experience with CRM tools, specifically Salesforce and DealHub.
• Proven ability to execute structured save motions and retention strategies.
• Strong, empathetic communication skills and experience with asynchronous updates (e.g., Loom).
• Ability to work effectively in a fully remote, global environment.
• Analytical approach to tracking success metrics like Churn Mitigation Value (CMV) and ROI.

Culture & Benefits

• Remote-first work culture with a global team across 40+ countries.
• Monthly Wellness Fridays for extended weekends.
• Fully paid parental leave.
• Home office stipend based on country of residency.
• Access to professional development through hirify.global University.