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обновлено 3 дня назад

Customer Success Manager (IoT Connectivity)

Формат работы

remote (только USA)

Тип работы

fulltime

Грейд

senior

Английский

Страна

Вакансия из Hirify Global, списка международных tech-компаний
Для мэтча и отклика нужен Plus

Мэтч & Сопровод

Для мэтча с этой вакансией нужен Plus

Описание вакансии

Текст:

TL;DR

Customer Success Manager (IoT Connectivity): Managing strategic US enterprise customers across onboarding, adoption, retention, expansion, and renewal with an accent on connectivity solutions, customer health, and executive engagement. Focus on coordinating deployments, leading Executive Business Reviews, monitoring SIM and data usage, and conducting regular customer site visits across the United States.

Location: Remote in the United States, with regular travel to customer locations across the United States

Company

hirify.global is a global data MVNO providing enterprise connectivity, IoT services, network protection, and real-time data management across more than 200 countries and 600+ mobile carrier networks.

What you will do

Manage a portfolio of strategic enterprise and B2B customers throughout the customer lifecycle.
Build customer success plans aligned with business objectives and drive adoption, retention, satisfaction, and growth.
Coordinate onboarding, deployments, implementations, cadence meetings, and Executive Business Reviews.
Monitor customer health, usage trends, SIM usage, data consumption, service trends, and business outcomes.
Partner with Sales on expansion, cross-sell, account planning, and adoption of new platform capabilities.
Conduct on-site workshops, deployment meetings, Executive Business Reviews, and relationship-building visits.

Requirements

5+ years of experience in Customer Success, Account Management, Technical Account Management, Project Management, or similar customer-facing roles.
Experience managing enterprise or B2B customers.
Excellent communication, presentation, and relationship-building skills.
Strong organizational, analytical, and project management abilities.
Experience with Salesforce or a similar CRM platform.
Professional English and willingness to travel for customer meetings, deployments, Executive Business Reviews, and site visits.

Nice to have

Experience in IoT connectivity, telecommunications, enterprise mobility, SaaS, or automotive connectivity.
Experience managing strategic or global enterprise customers.
Knowledge of APIs, eSIM technologies, or connectivity platforms.

Culture & Benefits

Fully remote role.
Medical benefits.
Professional development within an international, innovative, and growing company.
Collaboration with highly professional specialists in an international environment.

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