Customer Success Manager (IoT)

Location: Remote, US / North America; fully remote

Company

hirify.global provides an operating data platform that connects people, assets, and processes in the construction and off-highway industries.

What you will do

• Own the post-sales lifecycle for midmarket and strategic OEM customers in the IoT and telematics space.
• Translate OEM challenges into hirify.global-enabled solutions, success plans, and measurable customer outcomes.
• Drive platform adoption through hands-on guidance, best practices, and structured value realization.
• Document delivered value to support renewals and identify expansion opportunities with commercial teams.
• Partner with Product, Support, Technical Account Management, and commercial teams to resolve blockers and communicate customer needs.
• Maintain accurate success plans, customer health data, and AI-driven insights in CRM and related systems.

Requirements

• 3–5+ years of experience in Customer Success, Engagement, or Account Management.
• Experience in B2B SaaS, IoT, or telematics, managing midmarket and enterprise customers.
• Ability to engage executive stakeholders and deliver measurable business outcomes.
• Technical fluency in IoT platforms, device connectivity, data analytics, hardware/software integrations, and API-driven solutions.
• Strong strategic thinking, project management, organization, problem-solving, and execution skills.
• Bachelor’s degree in Business, Marketing, or a related field, or equivalent practical experience.

Nice to have

• Knowledge of construction equipment, manufacturing, fleet management, equipment utilization, uptime, OEM partnerships, and lifecycle cost of ownership.
• Experience translating data intelligence into actionable customer insights.

Culture & Benefits

• Fully remote work with a flexible setup and provided IT equipment.
• Fast-paced SaaS environment with an international, cross-functional workplace.
• Support for personal and professional development focused on individual, team, and organizational impact.
• Inclusive equal-opportunity workplace with reasonable accommodations available.

Hiring process

• Initial phone conversation with the People & Talent team.
• Virtual meeting with the hiring manager and cross-functional stakeholders.
• Assignment-specific case study presentation followed by offer presentation.