Product Operations Specialist (SaaS)

TL;DR

Product Operations Specialist (SaaS): Designing and improving the operating model for the Product & Technology organization with an accent on governance, scalability, and cross-functional alignment. Focus on building decision-support tools, optimizing the product lifecycle, and structuring feedback loops from customer-facing teams.

Location: Delft, Netherlands

Salary: € 5.750 - € 6.500 per month

Company

hirify.global is a provider of professional service management software designed to help organizations manage their internal services and support teams.

What you will do

• Design, maintain, and continuously improve the Product & Technology operating model and governance structures.
• Establish scalable standards, rituals, and templates to ensure consistency across the product lifecycle.
• Improve alignment and communication between Product, UX, Engineering, and business stakeholders.
• Define and maintain product performance and adoption metrics through dashboards and reporting tools.
• Structure feedback loops from Customer Success, Sales, and Support into the product decision-making process.
• Maintain comprehensive documentation, playbooks, and onboarding materials for product teams.

Requirements

• At least 3 years of experience as a Product Manager or in a similar product-related role.
• Strong understanding of product management practices and the product development lifecycle.
• Experience working with cross-functional teams, including Engineering and UX.
• Strong analytical and process-oriented thinking with the ability to create scalable workflows.
• Experience with product metrics, reporting, and data-driven decision support.
• Familiarity with Agile principles and product development frameworks.

Culture & Benefits

• 10 to Grow: Devote 10% of working time and a corresponding budget to personal development.
• Generous paid parental leave: Full salary for 9 weeks and 50% for the following 17 weeks.
• Support for volunteering activities during work hours.
• Salary growth opportunities and provided equipment.

Hiring process

• Initial application review followed by a phone screening to align expectations.
• Culture-fit interview to evaluate alignment with the hirify.global spirit.
• Job-specific interview to assess experience and technical skills.
• Contract discussion and start date coordination.