Major Complex Loss Adjuster Technical Team (Insurance)

TL;DR

Major Complex Loss Adjuster (Insurance): Adjusting High Net Worth, Major Loss, and complex claims with an accent on technical accuracy and high-quality reporting. Focus on managing property claims, diagnosing building defects, and executing advanced negotiation for settlements.

Location: Remote (Must be based in the United Kingdom)

Company

A specialist professional services and technology firm partnering with leading insurance and highly regulated global businesses to manage risk and transform core processes.

What you will do

• Handle high-value and complex claims in line with demanding service standards.
• Ensure technical accuracy of reports and maintain key performance indicator (KPI) targets.
• Manage property claims, diagnose building defects, and determine appropriate remedial actions.
• Build and maintain effective relationships with clients, brokers, and policyholders.
• Direct investigations and apply advanced negotiation skills to achieve optimal settlements.
• Interpret and apply policy cover, terms, and conditions to complex domestic and commercial cases.

Requirements

• 10+ years of experience within an adjusting company or insurer, specifically with major losses.
• Proven track record in property claims and at least 2 years in property claims management.
• Deep knowledge of Domestic, Commercial, and SME claims, including Contents claims.
• Ability to identify building defects and understand restoration procedures following Fire and Flood.
• Strong understanding of legal principles regarding subrogation and recoveries.
• Must be based in the United Kingdom.

Culture & Benefits

• Funding for professional qualifications and leadership training programs.
• Financial health package including pension (5% employee/5% employer) and 4x life assurance.
• Flexible working arrangements and "dress for your day" policy.
• 25 days holiday, increasing to 27 days after 10 years of service.
• Comprehensive wellbeing center and inclusive employment policies (menopause, fertility, sabbatical).

Hiring process

• Application and CV Review.
• Initial Interview.
• Second Stage Interview.
• Offer.