Lead UX Researcher (B2B SaaS)

TL;DR

Lead UX Researcher (B2B SaaS): Establishing and shaping the user research practice across a global product portfolio with an accent on generative, evaluative, and strategic research methods. Focus on building the research infrastructure from scratch, implementing the tooling stack, and integrating research-led thinking into the product development lifecycle.

Location: Remote (EMEA)

Company

hirify.global is a global technology company providing end-to-end software solutions for customizable products and spaces across the kitchen, bath, furniture, and flooring industries.

What you will do

• Establish the user research practice from scratch, defining frameworks, standards, and workflows.
• Select, implement, and manage the research tooling stack for recruitment and insight management.
• Plan and execute high-quality generative, evaluative, quantitative, and strategic research studies.
• Translate research findings into actionable insights to influence product strategy and roadmap decisions.
• Collaborate with UX design, product management, and engineering to embed research into the development lifecycle.
• Build a global participant panel and mentor junior researchers as the function scales.

Requirements

• 5–8 years of user research experience, ideally within a B2B SaaS or enterprise software environment.
• Proven track record of setting up or significantly scaling a user research practice independently.
• Strong command of qualitative and quantitative methods, including interviews, usability testing, surveys, and JTBD.
• Experience implementing research tools such as Dovetail, UserZoom, Maze, or UserTesting.
• Ability to communicate insights with clarity and impact to diverse audiences and senior leadership.
• Must be based in the EMEA region.

Culture & Benefits

• Flexible and autonomous work environment.
• Opportunity to build a new function from the ground up in a growth-stage technology company.
• Inclusive culture emphasizing openness, trust, respect, and diversity of experience.
• Environment that encourages ownership, curiosity, and learning from mistakes.
• Commitment to professional growth and support from leadership.