Experience Research Specialist

TL;DR

Experience Research Specialist: Conducting user, data, and competitive research to shape strategy and experience outcomes with an accent on evidence-based decision-making. Focus on translating complex user needs into actionable insights and validating concepts across the full experience lifecycle.

Location: Bogota, Colombia (Hybrid)

Company

hirify.global is a global technology services company that designs, builds, manages, and modernizes mission-critical technology systems.

What you will do

• Plan and conduct qualitative and quantitative research to identify user needs and pain points.
• Translate research findings into clear insights, opportunity areas, and experience principles.
• Lead iterative validation of concepts and prototypes to test assumptions and reduce risk.
• Synthesize user, market, and competitive inputs into coherent narratives for decision-making.
• Collaborate with designers, strategists, and technologists to embed research throughout the delivery lifecycle.
• Advocate for user-centered and evidence-based decision-making in customer engagements.

Requirements

• Demonstrated experience conducting experience or UX research to influence strategy and design.
• Ability to plan, execute, and synthesize qualitative and quantitative research independently.
• Background in UX, behavioral science, social science, or a closely related discipline.
• Experience collaborating within cross-functional teams including design, strategy, and delivery roles.
• Working knowledge of research methods such as interviews, usability testing, surveys, and concept validation.

Nice to have

• Experience supporting large or complex digital or service experiences.
• Familiarity with research operations practices and participant management.
• Exposure to enterprise or B2B customer environments.

Culture & Benefits

• Dynamic, hybrid-friendly work environment.
• Comprehensive Be Well programs supporting financial, mental, physical, and social health.
• Access to cutting-edge learning opportunities and certifications from major cloud providers.
• Culture focused on empathy, belonging, and shared success.