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updated 1 month ago

Experience Research Specialist

Work format
hybrid
Work type
fulltime
Grade
middle
English
b2
Country
Colombia
This vacancy is from Hirify.Global listVacancy from Hirify Global, list of international tech companies
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Job description

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TL;DR
Experience Research Specialist: Conducting user, data, and competitive research to shape strategy and experience outcomes with an accent on evidence-based decision-making. Focus on translating complex user needs into actionable insights and validating concepts across the full experience lifecycle.

Location: Bogota, Colombia (Hybrid)

Company

hirify.global is a global technology services company that designs, builds, manages, and modernizes mission-critical technology systems.

What you will do

  • Plan and conduct qualitative and quantitative research to identify user needs and pain points.
  • Translate research findings into clear insights, opportunity areas, and experience principles.
  • Lead iterative validation of concepts and prototypes to test assumptions and reduce risk.
  • Synthesize user, market, and competitive inputs into coherent narratives for decision-making.
  • Collaborate with designers, strategists, and technologists to embed research throughout the delivery lifecycle.
  • Advocate for user-centered and evidence-based decision-making in customer engagements.

Requirements

  • Demonstrated experience conducting experience or UX research to influence strategy and design.
  • Ability to plan, execute, and synthesize qualitative and quantitative research independently.
  • Background in UX, behavioral science, social science, or a closely related discipline.
  • Experience collaborating within cross-functional teams including design, strategy, and delivery roles.
  • Working knowledge of research methods such as interviews, usability testing, surveys, and concept validation.

Nice to have

  • Experience supporting large or complex digital or service experiences.
  • Familiarity with research operations practices and participant management.
  • Exposure to enterprise or B2B customer environments.

Culture & Benefits

  • Dynamic, hybrid-friendly work environment.
  • Comprehensive Be Well programs supporting financial, mental, physical, and social health.
  • Access to cutting-edge learning opportunities and certifications from major cloud providers.
  • Culture focused on empathy, belonging, and shared success.

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