Licensed Insurance Customer Service Representative (P&C)

TL;DR

Licensed Insurance Customer Service Representative (P&C): Supporting U.S.-based insurance agencies with policy servicing, quoting, and renewals with an accent on professional client communication and regulatory compliance. Focus on managing policy updates, coordinating with insurance carriers, and delivering an exceptional customer experience for policyholders.

Location: Remote, Philippines (Must be located outside of the US)

Company

hirify.global is a firm connecting skilled remote professionals with U.S.-based businesses.

What you will do

• Handle policy changes, endorsements, renewals, and cancellations.
• Prepare insurance quotes for new and existing customers and explain coverage options.
• Coordinate with insurance carriers regarding underwriting and coverage questions.
• Maintain accurate records in agency management systems.
• Provide high-quality customer support via phone and email.

Requirements

• Active U.S. Property & Casualty (P&C) license (resident or non-resident).
• Minimum 1 year of P&C insurance experience with an agency or carrier.
• Must be located in the Philippines and outside the United States.
• Ability to work during U.S. business hours.
• Excellent verbal and written English communication skills.
• Reliable high-speed internet and a dedicated home office.

Nice to have

• Experience in both Personal and Commercial Lines.
• Familiarity with Applied Epic, AMS360, HawkSoft, EZLynx, QQCatalyst, or Vertafore.
• Previous experience working remotely for a U.S.-based agency.

Culture & Benefits

• Full-time remote work environment.
• Support from the client in obtaining additional state licenses if required.

Hiring process

• Initial Recruiter Screening.
• Spark Hire Intro Video recording.
• Client Interview.