Representative, Customer Service (Pooling)

TL;DR

Representative, Customer Service (Fintech): Handling inbound calls and resolving credit inquiries for client credit card accounts with an accent on customer satisfaction and revenue generation. Focus on problem solving, adhering to call quality standards, and maintaining high rapport with customers.

Location: Hybrid set-up in Muntinlupa, Metro Manila, Philippines

Company

A leading financial services company specializing in consumer credit and credit card management.

What you will do

• Answer inbound calls from stores and customers regarding all facets of Client Credit Cards.
• Resolve credit inquiries on new accounts using problem-solving and decision-making skills.
• Utilize professional techniques to generate additional revenue via retail, credit, and product marketing.
• Comply with overall call quality standards and adhere to company rules and policies.
• Maintain strict adherence to schedules and system attendance requirements.

Requirements

• Completed at least 2nd year in College or a 2-year Associate course.
• Excellent English verbal and written communication skills.
• Amenable to work in a hybrid set-up in Muntinlupa, Philippines.
• Ability to work in a fast-paced environment with a shifting schedule.
• Basic computer skills and professional phone etiquette.
• Stable wired internet connection of at least 30 mbps.

Culture & Benefits

• Opportunities for growth within a large corporate structure.
• Flexible hybrid work arrangement.
• Professional environment focused on relationship building and customer centricity.