Customer Service Representative (Sales)

TL;DR

Customer Service Representative (Sales): Managing mobility equipment rental processes and customer relationships with an accent on inbound sales and order coordination. Focus on providing professional support, processing payments, and ensuring seamless delivery logistics in a fast-paced environment.

Location: Must be based in the Philippines

Company

hirify.global provides remote staffing solutions for various business operations.

What you will do

• Manage inbound calls and guide customers through the mobility equipment rental process.
• Process rental orders and payments accurately using company systems.
• Upsell additional products and services to meet sales targets.
• Coordinate delivery schedules and maintain clear communication with the operations team.
• Resolve customer concerns professionally to ensure high satisfaction and repeat business.
• Maintain accurate customer records and documentation in Google Sheets and internal systems.

Requirements

• Must be based in the Philippines
• Proven experience in customer service and sales roles.
• Excellent spoken and written English communication skills
• Proficiency with Gmail, Google Sheets, and Stripe.
• Reliable internet connection and a professional remote work setup.
• Ability to work a full-time schedule including weekends.

Nice to have

• Previous experience in the hospitality industry.
• Strong problem-solving abilities and attention to detail.
• Ability to work independently with minimal supervision.

Culture & Benefits

• Full-time remote work opportunity.
• Stable schedule within a fast-paced, customer-focused environment.
• Opportunity to develop skills in sales and customer relationship management.