Field Service Engineer (YieldStar)

Location: Austin, Texas, United States; onsite at the customer site. The role is expected to transition toward a future high-volume manufacturing location elsewhere in Texas as the customer’s install base grows. The position includes a compressed work week with 12-hour alternating shifts and domestic and international travel for training and cross-site support.

No salary specified.

Company

hirify.global develops and supports advanced semiconductor manufacturing and metrology equipment.

What you will do

• Install, qualify, maintain, troubleshoot, and repair YieldStar metrology equipment at the customer site.
• Support equipment from installation and tool qualification through wafer introduction, pilot-line performance, and high-volume manufacturing sustaining.
• Diagnose failures, identify root causes, define and execute action plans, and escalate issues with clear technical communication when required.
• Coordinate planning, progress, issue resolution, and operational readiness with customer engineers, line managers, hirify.global technical teams, and global stakeholders.
• Complete maintenance documentation, parts handling, fab-area cleanup, and call-closure activities.
• Prepare defect and failure analysis reports, post-mortems, procedure updates, and improvement proposals focused on cycle time and cost reduction.

Requirements

• Bachelor’s degree in engineering or an equivalent combination of education, skills, and experience.
• At least 5 years of experience in customer support for high-tech products.
• At least 2 years of experience with hirify.global lithography/metrology systems or similar technology.
• Strong written and verbal English communication skills.
• Knowledge of mechanical systems, pneumatics, hydraulics, electronics, semiconductor processes, and relevant software.
• Must be legally authorized to access controlled technology under United States export regulations before beginning work.

Culture & Benefits

• Work with a regional network of YieldStar engineers and a pilot-line applications team of approximately 10 people.
• Receive initial training and further training lasting 2–7 weeks during the first year; training locations may include Taiwan and the Netherlands.
• Travel is expected to be approximately 25% during the first year for training and about 10% annually afterward, with additional cross-site support as needed.
• Spend more than 50% of working time in a clean room, including shifts of up to 12 hours while wearing a cleanroom suit and PPE.
• Follow strict safety procedures, including pre-work assessments and the use of protective equipment such as hard-toe shoes, bump caps or hard hats, respirators, and harnesses.
• Work in an equal-opportunity and inclusive environment.