Solutions Architect (Voice AI)

Location: Hybrid (New York; San Francisco)

Company

Vapi builds a voice-agent platform that resolves customer calls instead of transferring them.

What you will do

• Learn Vapi’s product, voice-agent architecture, sales motion, and common technical objections; shadow enterprise calls and build fluency across telephony, LLM orchestration, integrations, and contact-center workflows.
• Own technical discovery and demos for active enterprise deals; partner with AEs on account strategy and build customer-specific demos.
• Help design POCs and answer technical questions clearly for enterprise stakeholders.
• Lead the technical side of enterprise deals from first call through close and go-live.
• Create reusable artifacts for the team and document integration patterns and recurring objections; feed repeated product gaps back to engineering and product.

Requirements

• 4+ years in a technical customer-facing role (pre-sales engineering, solutions architecture, customer engineering, or similar).
• Ability to write code well enough to build a working integration, read API responses, and debug issues without immediately involving an engineer.
• Experience with voice, telephony, or contact-center infrastructure (e.g., SIP, Twilio, Genesys, Five9, or similar).
• Comfort communicating with both engineers and executives, adjusting technical depth appropriately.
• Motivation for technical sales work: discovery, architecture, POCs, objection handling, and helping customers go live.

Culture & Benefits

• Competitive salary and strong equity ownership.
• Comprehensive health coverage (medical, dental, vision).
• Flexible time off and quarterly off-sites.
• Annual $10k L&D budget; additional perks like catered meals, transportation, and gym.