Concierge Associate

TL;DR

Concierge Associate (Healthcare): Serving as the front line of support for members by guiding them through healthcare benefits and claims with an accent on empathy, professionalism, and complex problem-solving. Focus on educating members on high-quality care options, de-escalating sensitive situations, and maintaining strict HIPAA compliance.

Location: Must be based in the U.S.

Salary: $22/hour (+$0.50/hour for bilingual Spanish speakers)

Company

hirify.global is a fast-growing healthcare technology company reimagining U.S. healthcare benefits through data-driven insights and incentives.

What you will do

• Deliver exceptional member support via phone, chat, and email.
• Educate members on healthcare benefits, claims, and how to maximize their coverage.
• Guide members toward high-quality, cost-effective care providers.
• Handle complex and sensitive conversations with empathy and patience.
• De-escalate member concerns regarding benefit friction.
• Maintain HIPAA compliance and data security protocols during all interactions.

Requirements

• Must be based in the U.S.
• Minimum 2 years of call center or customer service experience.
• Clear and confident verbal and written communication skills.
• Technical proficiency with customer service platforms like Zendesk.
• Must be available for shifts between 8 AM and 10 PM ET.
• No visa sponsorship available.

Nice to have

• Prior experience in the healthcare industry.
• Bilingual proficiency in Spanish.

Culture & Benefits

• Opportunity to work at a mission-driven, high-growth healthcare technology company.
• Collaborative environment focused on individual accountability and authentic feedback.
• Commitment to diversity and equal employment opportunity.

Hiring process

• Intro call (15 minutes).
• Work experience interview (30 minutes).
• Role-based case study (45 minutes).