Patient Support Specialist (Medtech)

TL;DR

Patient Support Specialist (Medtech): Managing high-volume patient communications and scheduling for a culturally-aligned healthcare provider with an accent on empathy, efficiency, and HIPAA compliance. Focus on conducting intake calls, educating patients on services, and ensuring seamless access to care for Latino communities in the U.S.

Location: Must be based in the United States. Hours: 9:30am - 6pm PST.

Salary: $26 - $29 per hour.

Company

hirify.global is a tech-driven healthcare provider dedicated to improving health outcomes for Latino communities through culturally competent primary care and social services.

What you will do

• Conduct high-volume inbound and outbound calls to assist patients with enrollment and scheduling.
• Complete intake forms to collect demographic, eligibility, and clinical information.
• Schedule appointments based on provider availability and patient needs.
• Document all interactions accurately within the company EHR system.
• Collaborate with the team to troubleshoot scheduling and communication challenges.
• Maintain HIPAA compliance and confidentiality standards at all times.

Requirements

• Must be fully bilingual in English and Spanish (oral and written).
• Must be authorized to work in the United States.
• 1–2 years of experience in a contact center, customer service, or patient access role.
• Ability to work 9:30am - 6pm PST.
• Strong interpersonal skills with the ability to build trust quickly.
• Proficiency with computer applications such as CRM or EHR systems.

Culture & Benefits

• Comprehensive medical, dental, and vision insurance.
• Equity compensation package.
• 401k retirement plan.
• Generous PTO policy (up to 15 days per year).
• $1,000 home office stipend and provided equipment.
• Opportunity for rapid career progression in a mission-driven environment.