Optimisation Manager

TL;DR

Optimisation Manager (Marketing): Owning and delivering the optimisation strategy and testing roadmap for consumer services with an accent on conversion rate performance and personalisation. Focus on leading end-to-end testing, analyzing customer behavior through heatmapping and session replay, and driving data-led product improvements.

Location: Must be based in London (Hybrid: 40% office-based)

Company

hirify.global is a global data and technology company powering opportunities for people and businesses across financial services, healthcare, and automotive sectors.

What you will do

• Own and deliver the end-to-end optimisation strategy and testing roadmap.
• Enhance personalisation capabilities to deliver relevant customer experiences.
• Monitor conversion rate performance across commercial journeys and report to senior stakeholders.
• Lead quarterly customer journey mapping sessions to identify pain points and improvement areas.
• Manage technical delivery of tests through agile processes.
• Analyze customer behavior using heatmapping and session replay tools.

Requirements

• Experience in a CRO, Optimisation, Personalisation, or E-commerce role.
• Proven track record of improving conversion rates and testing feature releases.
• Highly numerate with strong data-driven decision-making skills.
• Experience working with analytics and session replay tools.
• Ability to manage multiple projects in a cross-functional environment.
• Must be based in London or able to work in a hybrid capacity (40% office-based).

Culture & Benefits

• Hybrid working model with 40% office attendance.
• Competitive compensation package with discretionary bonus.
• Core benefits including pension, Bupa healthcare, and Sharesave scheme.
• 25 days annual leave plus 8 bank holidays and 3 volunteering days.
• Inclusive, purpose-driven culture recognized as a Great Place To Work.