Audiology Technical Support Specialist (Medtech)

TL;DR

Audiology Technical Support Specialist (Medtech): Providing expert-level technical support, fitting, and troubleshooting for hearing solutions with an accent on customer satisfaction and product performance. Focus on solving complex audiological issues, optimizing hearing aid configurations, and maintaining high-quality provider relationships.

Location: Must be based in the United States (Aurora, IL mentioned; hybrid/remote options available)

Salary: $73,000 – 85,000

Company

Global leader in hearing health, dedicated to developing innovative audio devices, hearing aids, and cochlear implants to improve human connection.

What you will do

• Respond to high-volume inbound technical support calls from providers and consumers.
• Provide expert hearing aid fitting recommendations and technical troubleshooting.
• Build and maintain strong customer relationships to ensure satisfaction and retention.
• Document all customer interactions accurately within CRM systems.
• Proactively identify customer needs and recommend appropriate hearing solutions.
• Ensure strict compliance with company policies and regulatory requirements.

Requirements

• Master’s degree in Audiology or Hearing Instrument Specialist license (AuD preferred).
• 3+ years of experience in fitting, recommending, and troubleshooting hearing aid technology.
• Strong technical proficiency with hearing aid software, specifically NOAH.
• Excellent communication and problem-solving skills for fast-paced environments.
• Must have high-speed internet connectivity (200Mb/sec download / 10Mb/sec upload) for remote work.

Nice to have

• Bilingual proficiency in English and Spanish.
• Experience with CRM systems and multi-line phone systems.

Culture & Benefits

• Comprehensive medical, dental, and vision coverage including TeleHealth.
• 401k plan with company match and Health Savings/Flexible Spending Accounts.
• Paid time off (PTO), sick leave, paid holidays, and a floating Diversity Day.
• Paid parental bonding leave and Employee Assistance Program (24/7 mental health support).
• Tuition reimbursement and internal career growth opportunities.
• Employee discounts on hearing aids for staff and family.