Customer Service Representative (Healthcare)

TL;DR

Customer Service Representative (Healthcare): Coordinating transportation services for members and resolving inquiries with an accent on accurate documentation and member satisfaction. Focus on scheduling reservations, managing customer complaints, and ensuring high-quality data entry in a high-volume contact center.

Location: Must live in Hawaii

Salary: $18.25/hr

Company

hirify.global provides non-emergency medical transportation and healthcare services to improve patient health outcomes.

What you will do

• Assist customers with transportation-related questions and concerns.
• Schedule, modify, and cancel reservations accurately.
• Document customer complaints and interactions in detail.
• Maintain a professional demeanor while adhering to company policies.
• Support a 24/7/365 contact center environment, including potential nights, weekends, and holidays.

Requirements

• Must be based in Hawaii.
• High School Diploma preferred.
• 0-2 years of experience in a high-volume contact center or customer service role.
• Ability to type at least 35 words per minute.
• High-speed internet (25 Mbps down / 5 Mbps up) and ability to hardwire to modem.
• Dedicated, private work area.

Culture & Benefits

• Comprehensive medical, dental, and vision insurance.
• 401(k) retirement savings plan with company match.
• Paid time off and paid parental leave.
• Tuition reimbursement and employee discounts.
• Life insurance and disability coverage.