Solutions Engineer (AI)
Вакансия из Hirify Global, списка международных tech-компанийДля мэтча и отклика нужен Plus
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
TL;DR
Solutions Engineer (AI): Leading end-to-end implementation of CX and workflow technology with an accent on integrating SaaS platforms and building agentic AI automations. Focus on translating complex client requirements into technical specifications and owning the delivery of scalable, AI-powered operational solutions.
Location: Must be based in Ireland
Company
is a global provider of digital engagement and CX solutions, specializing in implementing and integrating advanced AI and workflow technologies for enterprise clients.
What you will do
- Lead client engagements from discovery through delivery, owning the technical implementation and client relationship.
- Design and build solutions across the partner ecosystem, including configurations, integrations, and AI-powered workflows.
- Translate client needs into technical specifications and collaborate with specialists and architects on complex designs.
- Deploy agentic automations to reduce manual effort and improve client operations.
- Document implementation guides, integration specs, and workflow diagrams to ensure operational clarity.
- Manage technical issues and escalations with a systems-thinking approach to resolve root causes.
Requirements
- 3–5 years of experience implementing and administering SaaS platforms in client-facing roles.
- Hands-on experience with CX platforms like Zendesk or Zoom CX and automation tools like Workato or Zapier.
- Working knowledge of APIs, JSON, and systems integration.
- Proven experience building and deploying AI-powered workflows.
- Strong communication skills to manage technical sessions and explain complex solutions to non-technical audiences.
- Must be based in Ireland as per the location requirement.
Culture & Benefits
- Opportunity to work at the leading edge of CX and AI technology.
- Ownership of technical projects from start to finish.
- Collaborative environment focused on building real-world operational outcomes.
- Equal Opportunity Employer committed to a diverse and inclusive workplace.
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