Spanish Bilingual Phone Operator & Scheduler (Healthcare)

TL;DR

Spanish Bilingual Phone Operator & Scheduler (Healthcare): Managing patient appointments and inbound inquiries for a California-based pain management organization with an accent on patient care coordination and high-volume call handling. Focus on optimizing clinic schedules and providing compassionate support to patients navigating treatment.

Location: Remote. Must be able to work Pacific Time hours (8:00 AM - 5:00 PM PT)

Company

hirify.global is a recruitment and staffing partner matching professionals with growth-oriented clients.

What you will do

• Schedule and modify patient appointments across multiple California clinic locations.
• Handle high-volume inbound calls (400-500 daily) regarding medication and prescription inquiries.
• Verify appointment statuses and coordinate between clinics to optimize patient flow.
• Provide compassionate customer service and support for patients navigating their care journey.
• Maintain accurate patient records and scheduling system data.

Requirements

• Professional English and Spanish communication skills (verbal and written).
• Previous experience in the medical field, such as phone support or healthcare-related roles.
• Ability to work Pacific Time hours (Monday - Friday, 8:00 AM - 5:00 PM).
• Experience with appointment scheduling systems and customer service protocols.
• Ability to handle high-volume call environments with composure.

Nice to have

• Comfortability with medical terminology.
• Experience with insurance processes.

Culture & Benefits

• Permanent work-from-home arrangement.
• Immediate hiring process.
• Health insurance coverage for eligible locations (full-time roles).
• Consistent full-time schedule (40 work hours per week).