Business Analyst (Workforce Optimization)

TL;DR

Business Analyst (Workforce Optimization): Ensuring optimal staffing and capacity for frontline teams to meet member and provider needs with an accent on scheduling, performance metrics, and AI-driven automation. Focus on translating complex analytics into actionable resourcing decisions and improving SLA performance through strategic workforce planning.

Location: Remote (US), though the ability to be onsite in the NYC office once a week is preferred

Salary: $106,500–$118,000

Company

A global AI-native mental health company dedicated to eliminating barriers to mental healthcare through a personalized, technology-driven platform.

What you will do

• Lead short-term scheduling for frontline teams, including weekly shift planning and real-time adjustments.
• Develop and monitor key performance metrics such as adherence, occupancy, and shrinkage.
• Leverage AI and automation tools to maximize output quality and operational efficiency.
• Translate complex analytics into actionable insights to drive resourcing and operational decisions.
• Serve as a strategic partner to Care Operations leadership for capacity planning.
• Collaborate with cross-functional teams including Product, Marketing, and Customer Success.

Requirements

• Bachelor's degree in Business, Economics, Engineering, or a similar analytical field.
• Minimum of 2-3 years of experience in operations strategy, analytics, or management consulting.
• Strong command of data and visualization tools including SQL, Looker, and Hex.
• Ability to synthesize complex analysis into actionable insights to influence leadership.
• Builder's mindset with the ability to establish frameworks and standards in a scaling environment.

Nice to have

• Experience with workforce management (WFM) or capacity planning.
• Experience in the healthcare or mental healthcare industry.
• Master's degree.

Culture & Benefits

• Comprehensive health, dental, and vision insurance starting on day one, including HSA and FSA plans.
• Employer-sponsored 401(k) match of up to 2%.
• Competitive paid time off, including vacation, sick leave, and company holidays.
• Generous parental leave (16-18 weeks) after 6 months of tenure.
• Wellness perks including Noom, Wellhub, and fertility care support via Carrot.
• Up to $1,000 annual professional development reimbursement.