Manager, Client Success (Pharma)

TL;DR

Manager, Client Success (Pharma): Leading a team of Account Managers to manage top-tier Pharmaceutical and Agency clients with an accent on relationship management, contract renewals, and account expansion. Focus on driving implementation, delivering Quarterly Business Reviews (QBRs), and translating client insights into product and strategy improvements.

Location: Remote (Must be based in the USA)

Salary: $102,000 - $216,000

Company

hirify.global is the leading prescription savings platform in the U.S., providing access to affordable medications for millions of consumers.

What you will do

• Lead and coach a team of Account Managers focused on top-tier Pharmaceutical and Agency clients to ensure satisfaction and contract renewals.
• Drive the effective implementation of customer engagements and act as the main escalation point for program objectives and needs.
• Develop and deliver high-impact Quarterly Business Reviews (QBRs) and monthly reporting to reinforce ROI and program value.
• Collaborate with Sales to identify and drive lead generation and account expansion (upsell/cross-sell) opportunities.
• Synthesize customer feedback to provide the "voice of the customer" to GTM Strategy, Product Management, and Analytics teams.
• Utilize project management tools to monitor team KPIs and ensure accuracy of internal operations dashboards.

Requirements

• Must be based in the USA.
• 3+ years of professional experience as a team lead within customer success.
• 8+ years of professional experience in Pharmaceutical client and account management.
• Proficiency with CRM software like Salesforce and project management platforms like JIRA or TaskRay.
• Strong ability to apply analytics and data to a value proposition and solve problems creatively.
• Excellent written and verbal communication and relationship management skills.

Culture & Benefits

• Comprehensive health benefits including medical, dental, and vision insurance.
• Financial perks such as 401(k) with company match and an Employee Stock Purchase Plan (ESPP).
• Generous time off policy including unlimited vacation, 13 paid holidays, and 72 hours of sick leave.
• Holistic support through mental and financial wellness programs and fertility benefits.
• Inclusive work environment committed to diversity, equity, and empowering underrepresented groups.